Knowledgebase : Resellers
   

You are welcome to borrow information for our TOS, however we always recommend that you have your own attorney review any legal documents and make adjustments based on your own business model. You can always use a template generated TOS service as w...
Please, do NOT create a cPanel demo account (a fake or false account which allows your potential customers to preview cPanel) as it will likely become hacked.
If this shows on the main page of cPanel, then the client's password is the same as the reseller owner's password. Please change your reseller WHM password to a unique password. If the message only appears in phpMyAdmin and Fantastico De Luxe, then this i...
Go to http://www.cpanel.net/docs/whm/ to view the documentation for Web Host Manager (WHM), which is your reseller control panel.
In order to visualize the current disk space and bandwidth usage, you must log into Web Host Manager (yourprimarydomain.com/whm), then click on Create a new account under the Account Functions menu. Your account's total disk space and bandwidth should be ...
This can happen to a few different types of addons, including emails, MySQL databases, subdomains etc... Login to your cPanel account and look at the left side of the page where it says "General Account Information." This is where it lists what has been u...
To access the WHM interface, you can visit your domain with a "/whm" tacked onto the end of it. For example: http://www.yourwebsite.com/whm
To login to a normal account, you can visit that sites domain followed by "/cpanel" For example: http://www.yourwebsite.com/cpanel
Go to WHM and click Password Modification (under Account Functions). Select the account domain name or username and then type the new password. Click Change Password and it's done. Note: This feature will reset the password for cPanel, Site Studio, and t...
When you edit a hosting package, it does not edit the sites that are already on the package. So to get your sites on the newly edited package, you need to upgrade them to the same package name. As soon as you do that, the new stats will apply to your site...
Whenever you adjust a package, the changes should affect all cPanel accounts using that package. If a cPanel is not changing, you can expedite this process. Please follow these steps: Inside WHM, go to Account Functions, Upgrade/Downgrade an Account.Selec...
Yes. The reseller software is called Web Host Manager (WHM). The official documentation for WHM is located at http://www.cpanel.net/docs/whm/index.html
Note: Ensure you have first upgraded the site to a package that suits its needs. Still having the problem? cPanel doesn't recognize the update immediately. To expedite the process: please go into your WHMclick "Limit Bandwidth"give the site 1 MB...
On occasion cPanel doesn't recognize the update right away, If you need to speed up the process then you can go into your WHM panel, click "Limit Bandwidth" and give the site that is suspended 1 MB of additional bandwidth than it currently has. You should...
We provide resellers with a set amount of disk space and bandwidth. Resellers must allocate these resources to each cPanel. Note: You can create one package for all of your accounts or you can create multiple packages and assign them as you see fit. Whene...
If you experience this occurrence, try manually up/downgrading the site to the correct package. In some cases you may simply need to upgrade them to the same exact package name.
Login to your cPanel account and look at the left hand menu. It will list the account stats, what has been used and how much of each feature you have remaining. Notice how the below example says 0/0. That means you are trying to add something your account...