Knowledgebase : Pre-Sales Questions
We are very accommodating with scripts and software that work within our TOS and the U.S. law. However, there are certain limitations. Please read our Terms of Service [http://certifiedhosting.com/terms] for more information. Examples of scripts that we d...
Certified Hosting supports PCI compliance [https://www.pcicomplianceguide.org/pci-faqs-2/#1]. Our servers are designed to support the requirements for Payment Card Industry Data Security Standard (PCI DSS) Compliance. However, PCI compliance is your respo...
All Certified Hosting shared and reseller accounts run on CloudLinux OS. This new age OS is trusted by industry leaders for a reliable and secure web hosting environment. Our dedicated server plans allow you the freedom to choose. You can select the lat...
YOU ARE RESPONSIBLE FOR CREATING AND MAINTAINING BACKUPS OF THE DATA IN YOUR ACCOUNT. Shared Hosting We run weekly backups on all shared hosting accounts and we can only restore from these backups. We highly recommend that you make your own off site ba...
Yes, you may place as many new orders for web hosting accounts as you like but, we do not allow our customers to create multiple client and billing accounts. All your accounts will be connected and made available in the Client & Billing area. To place a...
Yes you can create and change the .htaccess file in your account. There are no restrictions on how you use this file to manage your account. However, please note that the "Options" directive may cause issues with your site and should be excluded from yo...
At the moment we do not accept requests to change servers. All our servers are designed for optimal performance and adhere to our high standards. There would be no gains in terms of performance by moving to another server. If you are experiencing an issue...
That depends on what you are attempting to configure. While you can use a php.ini file to configure PHP in shared hosting environment, there are certain restrictions on what you can change. Some general PHP functions that have been disabled for security r...
Yes, Certified Hosting customers are free to display text, image and video advertisements on their websites.
Yes, you can host as many websites for your friends as you like. You can host your friend's websites using an addon domain or subdomain. Their website content can be managed from your control panel and would share your account's resources with your webs...
Yes you can. cPanel has a dedicated tool to help you password protect any directory in your account. If you do not have cPanel please contact us [http://certifiedhosting.com/support/] and we will be happy to assist you.
Yes. Please contact us by phone, email or chat if you need to speak with an administrator or a supervisor. We set very high standards of customer service for our support staff, if you feel that your support request isn't being handled correctly, please te...
Yes, you may upgrade your account to a better plan at any time. At this time, there is no way to do this from within you client/billing area. You will need to contact our accounting/billing department by either opening up a chat or emailing admin@certifie...
Certified Hosting offers two great options for you to create a new source of income. You can sign up for a reseller hosting plan and sell the service you love to others who need a web host. If you're not ready to start a new business, you can still make m...
No, you do not need a PC. You may manage your Certified Hosting account from your phone. In fact, you may manage your account from any handled device, like an iPad, as well. All you need is a smartphone or tablet with a web browser and an internet connect...
Yes, we allow adult websites. As long as your adult website is legal in the United States of America, we will host it for you. That said, please read our Terms of Service [http://certifiedhosting.com/terms].
A socket is the endpoint of a connection and helps the TCP layer in determining which application must receive data. A socket is tied to a port number. Therefore, Socket Connections are disabled by default as opening custom ports is not supported [https:/...
Telnet is disabled on all shared hosting servers by default due to security reasons. If you Google for Telnet most of the top articles will highlight its security flaws. The main security concern with Telnet is that it broadcasts your information over a n...
No. We are open for business to all groups and countries.
Yes, we offer a site builder service through Weebly. You may also select from a variety of CMSs like WordPress, Joomla, etc. To setup an eCommerce store you may select from specialized platforms such as Magento, OS Commerce, etc. These script can be in...
Yes, we offer a WYSIWYG editor in your cPanel. The editor is provided through Weebly. To access the Weebly's WYSIWYG editor in your cPanel: * Please login to cPanel and go to the Files tab. * Click on Weebly. * Select a domain and click on "Add." ...
At the moment, Certified Hosting offers Chat, Email and Phones support in English only. You may use Google Translate [http://translate.google.com/] to translate from your language into English.
Yes, we offer white label hosting. The term "white label" refers to unbranded products that can be branded by customers. Our reseller account holders and our shared dedicated and managed dedicated server owners can use cPanel branding tool to customize ...
CERTIFIED HOSTING is known in the web hosting industry for its excellent customer support. It's our pride and joy to go the extra mile and make sure our customers have an AMAZING EXPERIENCE. Our support staff is highly trained, skilled and experienced. ...
Yes, we fully support flash websites and videos.
Yes, Certified Hosting supports FastCGI but only on dedicated servers.
Yes, we support Linux, Mac and all operating systems that exist. Since your accounts are hosted on our servers, the operating system your computer is running doesn't matter. All you need is a popular web browser like Google chrome, Internet Explorer or Mo...
SSH access is disabled on all accounts by default due to security concerns. To enable SSH access on your account, please open a support ticket and request SSH access. We will need you to send a FAX or email with a scanned copy of a valid government issu...
Hire a freelancer for assistance with tasks such as web design, coding, SEO, scripts, content writing, etc. You can also hire a freelancer for assistance with other business functions like accounting, sales, customer support, etc. Browse to any of the web...
You are connected to Certified Hosting if you are able to browse to this page. You can also try to download one of the files below to test our connection speed and reliability. 100 MB Test File [http://atl.chspeedtest.com/100_test_file.zip] 500 MB T...
You can download one of the files below to test our connection speeds. 100 MB Test File [http://atl.chspeedtest.com/100_test_file.zip] 500 MB Test File [http://atl.chspeedtest.com/100_test_file.zip]  1 GB Test File [http://atl.chspeedtest.com/1gb-f...
You may contact us via Live Chat, Phone, creating a Ticket or by sending a direct Email to our support team. We are available round the clock, throughout the year - 24/7/365. Click Here [http://certifiedhosting.com/support/] to Live Chat with Certified ...
We are happy to help you move your website to Certified Hosting. Please DO NOT cancel your old web hosting account with your previous hosting company. It is important to keep your old account active for a seamless transfer with zero downtime. We will ...
Founded in 1999, Certified Hosting is a pioneer in the web hosting industry. Certified hosting offers customized hosting solutions to address the needs of different industries. We take pride in tailoring our services to meet your requirements. We believ...
The number of accounts we allow on a server cannot be estimated. It depends solely on each server's hardware capabilities and the size of accounts that it can fit. To put it into perspective, a server could house anywhere between 5 and 500 accounts.
Depending on your requirements, you may purchase as many dedicated IP addresses as you may need. However, you have to fill an IP justification form if you need more than 5 IPs. Please contact us [http://certifiedhosting.com/support/] for more information....
Certified Hosting plans allow you to build and host unlimited websites. There is no restriction on the disk space you can use to build and host your active websites. If you need a unique domain name for each one of your websites, you will need a Geek or a...
We keep our hosting environment up to date for best in class features, security and performance. While updates are tested and pushed on a weekly basis, we apply security patches overnight when they are made available.
You may have heard about websites with unlimited plans being suspended. We are aware that some webhosting companies have mislead their customers in believing their plans are truly unlimited in all aspects! We believe that honest communication is the key...
Yes, a hosting company takes care of the technicalities of hosting a website while you take care of the more important business - running your website. Technically, it is possible to host a website from your PC but it is not recommended. Personal comput...
Yes, Certified Hosting is compatible with the majority of popular third party vendors and gateways. Web based CMS, eCommerce and other platforms such as Magento, Shopify, WordPress, Aabaco, Joomla, and the likes depend heavily on third party vendors and g...
No, there is no contract. You may choose to pay for a term you are comfortable with. Pay monthly, annually or a longer term and you can cancel any time you like. We recommend paying for a longer term to get a great discount on all our packages.
No, our shared hosting plans come with unlimited bandwidth. You may have as many visitors as your website can attract in a shared environment. In other words, while the bandwidth or data transfer is unlimited, the availability of server resources comes wi...
To maintain the high quality of service we promise to all our users, there are certain limitations on all Certified Hosting accounts. The limitations are flexible depending on the available resources at a given point of time. For more specific details, pl...
YES Absolutely. We highly recommend that you keep a local copy of all the files and database that make your website. You may store it on your personal computer, or in a storage device or at another location online. It is also highly recommended that yo...
Your Certified Hosting account's usernames are limited to 8 characters on shared hosting accounts. Although there are no restrictions on the type of password you must create, for account security we recommend creating a strong alphanumeric password. Cli...
CERTIFIED PROTECTION PREVENTS ACCOUNT SUSPENSION. PEACE OF MIND: GUARANTEED! Certified Protection turns your shared web hosting into STRESS FREE WEB HOSTING. You may be surprised to hear that it is common for websites with unlimited plans get suspende...
Our fax number is: 1.909.954.9570 For our up to date contact information you can browse to our Contact Us page [http://certifiedhosting.com/contact.html].
SHARED AND RESELLER All unused ports on our shared and reseller hosting accounts are closed by default for security reasons. At the moment we do not support opening ports for our shared and reseller accounts. DEDICATED SERVERS We can open any port f...
70%. The lower this number is, the better your website's performance will be. While the industry standard is around 80%, we keep our server load at 70% to deliver best in class service. Regardless of the cores and threads a particular server has to wo...
You don't have to do much. It's easy, simply fill out this form [http://certifiedhosting.com/move/] and we will handle everything for you. NOTE: Please do not cancel your account with your previous hosting company before we move your account to Certifie...
Yes, you may try our demo accounts by clicking a link below. You get exactly what you see. However, you may use one of our many cPanel themes to change the look and feel of your control panel. Shared Hosting We offer cPanel on all our shared hosting a...
Certified Hosting allows you to pay using the most popular payment methods. CREDIT AND DEBIT CARDS We accept all debit and credit cards with Visa, MasterCard, Amex and Discover logo. PAYMENT PROCESSORS We accept PayPal and Amazon Payments. Certi...
Certified Hosting is a web hosting industry pioneer. We value your trust in our brand. You'll find that we are upfront about information that other web hosting industry leaders bury deep in the terms of service documents and usage policies. We have all th...
You may get an IP address with your account. It depends on which account you have with Certified Hosting. If you purchase a Nerd Plan [http://certifiedhosting.com/unlimited-web-hosting/] or higher from Certified Hosting, then yes, you will get a FREE dedi...
We try to make your move to Certified Hosting as seamless as possible. Getting around technical limitations, though, is not easy. When we transfer from cPanel to cPanel, then WE ARE ABLE TO TRANSFER not just your web hosting files, database, and ALL YOU...
No. Your website will continue to be online from your account with the previous host while we copy your data to Certified Hosting. That said, once you update your Nameservers and point them to Certified Hosting, there may be some downtime. Usually less th...
Certified Hosting does all the heavy lifting by managing the backend of your business for you. To run a successful web hosting business, all you are tasked with is to promote your business and bring in new customer on a regular basis. If you have a market...
No, Certified Hosting will not place ads on your website.