Knowledgebase : Using Support
You will notice when creating your ticket you can assign a priority to the ticket. These range from low to critical and help us sort out an emergency from a simple question or request. We ask all our customers to attempt to make as accurate a decis...
If you wish to open a support ticket, you can do so from https://support.icertified.net OR you can send an email to support@icertified.net. When on the website, you can login with the promt on the right hand side of the page. This will allow you to k...
Using the live chat feature can be a quick way to get issues resolved, or ask simple questions. The main thing you should know is that any specific work requests must be made through the ticket system. If you are in live chat, any requests for add...