Knowledgebase : Common Questions
Of course you can have your own error pages! It's your site, it's your traffic and we don't want you to lose it. You can direct your error pages in your control panel account. Legacy Accounts: You will need to edit your .htaccess file in order to di...
For shared and reseller hosting accounts holders we install 3rd party scripts for a fee of $25. Some scripts may require additional fees. Managed Dedicated Servers - NO CHARGE You can easily purchase 3rd Party Script Installation through the admin bi...
Yes we can! We can place a file on your domain that will disallow others to hot-link your images. Hot Linking protection can be set up through your control panel account. Legacy Accounts: Please open a support ticket to request anti-hotlinking feature...
No, log files are kept in a separate location. They are NOT added into your total disk space usage.
No, we do not charge for that. There are not many things we do charge for :) Our goal is to provide you with fully managed hosting, meaning we take care of it ALL!
We do NOT provide "throttling". Our philosophy on this subject is that we want to be able to provide your end users (the surfers) the best possible experience while surfing your web site. We do not think they should come to a web site that is slow and ina...
No, we do not!  However, your web hosting is account is to be used for the hosting of your actual website(s) files.  All files stored must be assosicated with those websites.  In other words, you can not use your hosting account for the sole purpose of fi...
Yes we do! We are so confident with our network that we are more than happy to offer an Uptime Guarantee! Please visit the website you sign up for an account on to view the specific uptime guarantee policy.
Currently, we do not support .NET architecture, ASP pages, Access Databases, COM objects, or Web Bots used in Microsoft web building products. These objects are only valid on Microsoft servers. As we run Linux based servers, these features are not support...
No, we do not. We suport PHP
Yes, SSIs only run on files with the .shtml extension.
Additional IP addresses are available for your hosting account. The cost is $2/mo per IP. IP's must be attached to a domain name. Use of an IP alone is not allowed. You can easily purchase additional IP Addresses through the admin billing area loca...
In order to enable SSH for your account, you must either fax or email us a copy of a government issued ID (i.e., driver’s license, passport, etc.). Fax 1.909.954.9570 Please open a support ticket and request this access. Please be sure to includ...
You can add a line to your host file to view your site before the domain resolves. Use your IP + domain. Info here http://en.wikipedia.org/wiki/Hosts_file
Please open a ticket with the accounting department to make arrangements to purchase blocks or additional space. Legacy Accounts: There is no limits placed on server space. Just upload as much material as you have and we will automatically adjust your...
If you currently have the NERD hosting plan, you can request your FREE Private SSL by taking the following steps:Please note the SSL is available for the MAIN DOMAIN on your account only.  Follow this link to order your FREE Private SSL through our shoppi...
Current hosting plans can set up MySql databases within your control panel account. Legacy Accounts: Please open a support ticket to request a MySql database or access to PhpPMyadmin to administrate your own databases
You can use a FTP client or any web publishing software such as MS Front Page (please make sure you have requested Front Page Exts), Macromedia Dream Weaver, Adobe Go Live, Etc. The program will ask you for a host name (your domain name), username and...
We have been providing hosting services since 1999.
If you lost your password, you can request a new random password through your Client Billing Account using the directions below. If you already know your password, you can change your password in cPanel [1] to a password of your choosing instead. ...
As much as you want, the sky is the limit! No plans are throttled.
We offer PERL, PHP, SSI, CGI, and MySQL. If you require specific perl modules, please open a support ticket requesting the specific modules you need installed.
perl /usr/bin/perl sendmail /usr/sbin/sendmail date /bin/date htpasswd /httpd/bin/htpasswd
Current hosting accounts come with Webalizer stats located in your Control Panel. Legacy Accounts: Your stats program is Wsuage.
Our shared hosting environment runs on Cloud Linux. Our dedicated server plans provide multiple OS options to choose from.
Our servers are housed in carrier neutral facilities in Columbus, OH., Atlanta, GA., and San Diego, CA. A carrier neutral facility gives us the ability to obtain large amounts of bandwdith from many different carriers. We own all of our servers and IP'...
yourdomain.com/stats
In a nut shell because it is not secure. Having Telnet enabled is a tremendous risk for your data, a risk we do not want to take. For shell access we run a SSH server.