Knowledgebase: Billing
How can I get a refund or unused services?
Posted by Head Nerd in Charge on 11 October 2008 11:06 PM

Certified Hosting offers a 'No Questions Asked' Anytime Money Back Guarantee!

Certified Hosting has a solid reputation for providing brand name hardware, ultra fast premium bandwidth, and a reliable network facility. Our over the top customer service team is highly responsive and has extensive experience supporting all types of servers and applications. We are so confident that our customers will be more than satisfied with our service, that we are proud to offer a no questions asked Anytime Money Back Guarantee.

Our cancellation policy is very easy - if you cancel your hosting account we will provide you with a refund for the remainder of the term. The refund will exclude any setup fees, domain name registration fees, and add-on services such as Certified Protection or Additional IP addresses charged to you at the time of sign up. However, you remain the registered owner of your domain name.

After your account has been cancelled and you have received a cancellation confirmation, you may reply to that email and inquire about your refund.

Please allow up to 15 days for your refund to post back to your orginal payment form.

Please note the following conditions:

  • Guarantee applies to first time clients only.
    If you have had an account before and received a refund, you will not eligible for any further refunds.
  • Prepaid (discounted) plans who wish to cancel, will be refunded any remaining balance. Balance is calculated using the difference between your original payment and the amount of usage to date. Usage is billed at plan regular monthly rate.
  • Free domain names will charged a full price fee of $15/year.
  • Domain name registration is non-refundable.
  • Set Up Fees are non-refundable.
  • Add Ons (Certified Protections, IP Addresses) are non-refundable.
  • Period begins on the date you receive your login information.
  • Refund is granted at Certified Hosting's sole discretion.
  • Refund decisions made by Certified Hosting are final.
  • DOMAIN NAMES: Your domain is eligible for transfer after the standard 60 days. After 60 days, you are welcome to transfer you domain to any registrar of your choosing. During the 60 days you can update your name servers to point elsewhere in order to continue use of your domain.

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