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 | Can I have custom error pages? |  |
| Of course you can have your own error pages! It's your site, it's your traffic and we don't want you to lose it.
You can direct your error pages in your control panel account.
Legacy Accounts:
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| Can you install a 3rd party script for me? | |
| For shared and reseller hosting accounts holders we install 3rd party scripts for a fee of $25. Some scripts may require additional fees.
Managed Dedicated Servers - NO CHARGE
You can easily purc |
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| Can you stop people from Hot Linking my images? | |
| Yes we can! We can place a file on your domain that will disallow others to hot-link your images. Hot Linking protection can be set up through your control panel account.
Legacy Accounts:
Please o |
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| Do the log files count on my disk usage? | |
| No, log files are kept in a separate location. They are NOT added into your total disk space usage. |
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| Do you charge extra to install perl or PHP modules? | |
| No, we do not charge for that. There are not many things we do charge for :) Our goal is to provide you with fully managed hosting, meaning we take care of it ALL! |
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| Do you have way to limit the amount of transfer I can do? | |
| We do NOT provide "throttling". Our philosophy on this subject is that we want to be able to provide your end users (the surfers) the best possible experience while surfing your web site. We do not th |
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| Do you limit the amount of disk space I can have? |  |
| No, we do not! However, your web hosting is account is to be used for the hosting of your actual website(s) files. All files stored must be assosicated with those websites. In other words, you c |
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| Do you offer an Uptime Guarantee? | |
| Yes we do! We are so confident with our network that we are more than happy to offer an Uptime Guarantee!
Please visit the website you sign up for an account on to view the specific uptime guarante |
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| Do you support .NET, ASP, Access, COM objects, or Web Bots? | |
| Currently, we do not support .NET architecture, ASP pages, Access Databases, COM objects, or Web Bots used in Microsoft web building products. These objects are only valid on Microsoft servers. As we |
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| Do you support SSI (server side includeds)? | |
| Yes, SSIs only run on files with the .shtml extension. |
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| How can I obtain additional IP Address(s)? | |
| Additional IP addresses are available for your hosting account. The cost is $2/mo per IP. IP's must be attached to a domain name. Use of an IP alone is not allowed.
You can easily purchase addi |
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| How can I use SSH to connect to the server? | |
| In order to enable SSH for your account, you must either fax or email us a copy of a government issued ID (i.e., driver’s license, passport, etc.).
Fax 1.909.954.9570
Please open a support tic |
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| How can I view my site before I change my name servers? | |
| You can add a line to your host file to view your site before the domain resolves. Use your IP + domain.
Info here http://en.wikipedia.org/wiki/Hosts_file |
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| How do I add more server space to my account? | |
| Please open a ticket with the accounting department to make arrangements to purchase blocks or additional space.
Legacy Accounts:
There is no limits placed on server space. Just upload as much mat |
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| How do I get my FREE Private SSL? | |
| If you currently have the NERD hosting plan, you can request your FREE Private SSL by taking the following steps:Please note the SSL is available for the MAIN DOMAIN on your account only. |
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| How do I set up a MySQL Database? | |
| Current hosting plans can set up MySql databases within your control panel account.
Legacy Accounts:
Please open a support ticket to request a MySql database or access to PhpPMyadmin to administra |
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| How do I upload my web site? | |
| You can use a FTP client or any web publishing software such
as MS Front Page (please make sure you have requested Front Page Exts), Macromedia Dream Weaver, Adobe Go Live, Etc.
The program will a |
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| How long have you been in business? | |
| We have been providing hosting services since 1999.
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| What amount of bandwidth can I use in 1 month? | |
| As much as you want, the sky is the limit! No plans are throttled.
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| What CGI features do you offer? | |
| We offer PERL, PHP, SSI, CGI, and MySQL. If you require specific perl modules, please open a support ticket requesting the specific modules you need installed.
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| What is the path to Perl, Sendmail, Date, Etc.? | |
| perl /usr/bin/perl
sendmail /usr/sbin/sendmail
date /bin/date
htpasswd /httpd/bin/htpasswd |
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| What kind of stats do you provide? | |
| Current hosting accounts come with Webalizer stats located in your Control Panel.
Legacy Accounts:
Your stats program is Wsuage.
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| What OS do you use on your servers? | |
| We run Unix boxes with our enhanced version of FreeBSD. We have optimized FreeBSD to run at peek performance. We also offer Windows Media services.
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| Where are you located? Do you own your own Data Center? | |
| Our servers are housed in carrier neutral facilities in Columbus, OH., Atlanta, GA., and San Diego, CA.
A carrier neutral facility gives us the ability to obtain large amounts of bandwdith from man |
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| Why can't I telenet? | |
| In a nut shell because it is not secure. Having Telnet enabled is a tremendous risk for your data, a risk we do not want to take. For shell access we run a SSH server.
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